Course Aims

The aim of this course is to give learners the knowledge required to comply with UK data protection legislation, which was implemented on 25th May 2018.  The new Legislation forms a framework to protect personal data and imposes more severe penalties for data breaches and reckless or deliberate misuse of information than previous data law.  In order to comply with this new Legislation care providers must ensure their procedures and methods of record keeping are compliant.

This course is aimed at anyone who manages and controls, or who handles personal data, in a health and social care work setting.  This course is not suitable for junior or inexperience staff with limited access to personal data (internal training may be sufficient for such staff in order for them to understand their responsibilities).

Course Content

• Understand the changes that GDPR brings
• Know the classification of personal data
• How the Legislation impacts on information you hold
• How to communicate privacy information legally
• Understand the individuals rights and access requests
• How to identify correct processing and gaining consent
• How to deal with data breaches
• To importance of carrying out a data protection impact assessment

Course Duration

½ Day (3 Hours)

Number of Delegates

Maximum 12

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Course Aim

The aim of this course is to give learners the knowledge and skills to communicate with customers effectively that will maintain positive customer relations and that will promote the organisation.

This course is aimed at anyone who is responsible for communicating with customers from all types of workplaces including the care sector, service industry and manufacturing.  It will help staff to identify the needs of the customer and how to best assist them.

Learners are to undertake written and practical assessment throughout the course.

Course Content

On successful completion of this course the learner will be qualified to:

• Identify the customers.
• Know how to communicate effectively with the customers-attitude checklist.
• Have skills needed for good customer care.
• Know what customers want.
• Know how to greet customers.
• Know how to create a rapport with customers.
• Understand how to listen to customers.
• Use questioning skills, following skills and reflective skills.
• Understand the importance of good telephone skills and written skills.
• Assess the organisation and giving a positive image and a positive first impression.
• Understand service standards and factors affecting the quality of the service.
• Know how to plan good customer service and including customers with additional needs.

Course Duration

½ Day (3 Hours)

Number of Delegates

Maximum 12

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Course Aim

The aim of this course is to give learners the essential knowledge and skills required plan and write and implement a positive behaviour plan.

Course Content

On successful completion of this course the learner will be qualified to:

• Understanding Positive Behaviour Support and why it is implemented
• Planning and writing Positive Behaviour Support Plans (why, where and how?)
• The different types of intervention and strategies that can be implemented, and when to utilize certain techniques
• Evaluate a Positive Support Plan
• Why Positive Behaviour Support is effective

Course Duration

½ Day (3 Hours)

Number of Delegates

Maximum 15

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Course Aim

The aim of this course is to train managers and senior care staff to understand the Mental Capacity Act (MCA), and how to apply safeguards when depriving a person of their liberty.  This course will greatly assist managers and senior care staff to make best interest decisions which complies to the Law.

Learners are to undertake continuous assessment throughout the course.

Course Content

On successful completion of this course the learner will be qualified to:

• Know when an assessment of capacity is required.
• Develop skills in carrying out assessments.
• Understand consent.
• Understand and be confident in the role of ‘decision maker’ when making best interest decisions.
• Know how to apply the best interest checklist and consider options to make best interest decisions.
• Understand in detail the role of the Court of Protection (COP) and Lasting Power of Attorney (LPA).
• Know when and how to contact the COP.
• Understand the roles and responsibilities of the Independent Mental Capacity Advocate (IMCA).
• Understand the interface of the Mental Capacity Act (MCA) and Mental Health Act (MHA).
• Understand what constitutes a DoLS.
• Understand the implementation required in care planning.

Course Duration

1 Day (6 Hours)

Number of Delegates

Maximum 12

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Course Aims

The aim of this course is give learners the knowledge, skills and confidence required to carry out workplace assessments and give them information on the different methods to collect and record the evidence required to assess competence.

The course is aimed at all health and social care workers with a responsibility to carrying out assessment for new staff who are undertaking the care certificate.  The assessor does not  require an assessor qualification to assess the care certificate and to attend this training.

Assessment will be by practical workshops.  The learner will receive a handbook enabling them to understand and carry out their duties and responsibilities in order to assess the Care Certificate.

Course Content

On successful completion of this course the learner will be able to:

• Understand what ‘competency’ means with regard to assessing the Care Certificate.
• Understand the competencies required to determine whether the care worker has met the standards set out in the Care Certificate.
• Identify the different methods that can be used to assess care workers.
• Understand the requirements regarding evidence for the assessment process.
• Understand roles and responsibilities of the assessor.

Course Duration:

1 Day (6 hours)

Number of Delegates

Maximum 12

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Course Aims

The aim of this course is to give learners the knowledge and skills to recognise stress and how to deal with the causes and effects.  The course enables learners to understand how stress can affect both the body and mind and how to manage it.

The course is aimed at workers who work in stressful and challenging environments or those who suffer from stress.

Learners are to undertake written assessment.

Course Content

On successful completion of this course the learner will be qualified to:

• Operate within the legal boundaries with regard to managing stress.
• Understand the signs of stress.
• How to recognise stress in others.
• Understand the causes of stress and the Five Step Approach to recognising it.
• Understanding the damage stress can cause.
• Understand the differences between positive and negative stress.
• Understand how to manage stress in order to have a more relaxed mind.

Course Duration

½ Day (3 Hours)

Number of Delegates

Maximum 12

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Course Aims

The aim of this course is to give learners the essential knowledge and skills required to produce accurate reports and maintain secure records.

This course is aimed at care workers who are responsible for completing and keeping secure records in a health and social care environment.  It will help support care workers to understand the importance of keeping accurate record keeping.

Learners are to undertake written assessment.

Course Content

On successful completion of this course the learner will be qualified to:

• Operate within the legal boundaries with regard to Legislation relevant to keeping records and data in a health and social care work setting.
• Promote the understanding for accurate record keeping.
• Identify different styles and content of entries.
• Understand the need for auditing.
• Consider some examples of record keeping.
• Company policy & procedure

Course Duration

½ Day (3 Hours)

Number of Delegates

Maximum 12

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Course Aims

The aim of this course is to give learners the knowledge and skills required  to conduct and manage successful staff appraisal (supervision) meetings.

This course is aimed at managers, seniors and team leaders who are responsible for carrying out supervision meetings within a health and social care work environment.

Learners are to undertake written assessment.

Course Content

Successful completion of the training programme and assessment will enable candidates to understand:

• What supervision is and why it is needed.
• The CQC requirements for health and social care professionals.
• What reflective practice is using the Gibbs model of reflection.
• Supervision techniques and your role and responsibilities.
• How supervision promotes best practice and improves service delivery.

Course Duration

½ Day (3 Hours)

Number of Delegates

Maximum 12

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Course Aims

The aim of this course is to give the learner the essential knowledge and skills required to effectively lead, manage and supervise a team of staff.

This course is aimed at anyone in a management, supervisory or team leader role who is responsible for the overall performance of the team.  It teaches how to get the best out of the team, effective delegation and how to deal with common challenges faced by managers.

Learners are to undertake written assessment.

Course Content

On successful completion of this course the learner will be qualified to:

• Operate within the legal and ethical boundaries with regard to taking ownership and taking responsibility as a manager and leader.
• Care plans and documentation.
• Supervisions, appraisals and evaluations.
• Taking charge of the floor and maintaining authority.
• Inspection, checks and auditing.
• Leadership, management, supervision and delegation.
• Motivation and promoting morale.
• Effective communication and time management.
• Conflict resolution and dealing with complaints.
• Company policy & procedure.

Course Duration

1 Day (6 Hours)

Number of Delegates

Maximum 12

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Course Aims

The aim of this course is to give learners the essential knowledge and skills required to identify the key facts and relevant information that are required to conduct an effective interview.

This course is aimed at managers, supervisors and department heads within health and social care worker settings who are responsible for conducting a variety of different types of interview.  It will teach how to plan and conduct a successful interview and deals with the areas of recruitment, supervision, investigative and disciplinary types of interview.

Learners are to undertake practical assessment.

Course Content

On successful completion of this course the learner will be qualified to:

• Operate within the legal and ethical boundaries with regard to conducting an effective interview.
• Understand the different types and interview techniques.
• Practice effective interviewing skills and good question technique.
• Plan, conduct and conclude an interview.
• Recognise how to avoid common mistakes made at interview.

Course Duration

½ Day (3 Hours)

Number of Delegates

Maximum 12

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