The aim of this E-Learning course is to enable the learner to recognise and de-escalate heated situaions with confidence.
Learners are to undertake an online assessment.
On successful completion of the course learners will be qualified to:
- Define conflict.
- Identify the causes of conflict at work and socially.
- Recognise the stages in conflict.
- Demonstrate how to minimise conflict and stop it from escalating.
- Observe conflict from various points of views.
1-3 hours or the length of time required by the learner
Number of Delegates
Price as per current Price list